Users' rights and duties

1. RIGHTS OF USERS

Not to be discriminated for racial, gender, political and religious creeds, economic, cultural aspects, for their age or their own health situation.

To the confidentiality of your information and the protection of professional secrecy within the current ethical and legal framework.

To receive ample, sufficient and truthful information about their clinical condition, prognosis, suggested treatment plan -with its risks, benefits and available management alternatives- and based on it, accept or reject, formally and in writing, the diagnostic and therapeutic procedures that are offered to you.

To designate a representative so that they know the information related to their situation and express their consent, if necessary.

To be referred to the professionals or entities that can attend you correctly, when the necessary means are not available for it or for administrative reasons.

To have an integral, truthful and legible clinical history prepared and kept, as an instrument to coordinate, facilitate and evaluate their care.

To be provided with the adequate and available means to avoid damage to their physical integrity and the loss or deterioration of their belongings.

Not to be the subject of experimental research without your full information and free consent.

To Refuse to Receive the Treatment that is proposed and that your wish is respected by professionals and other institutional instances, registering it in writing. In cases where there is no express prohibition to provide any assistance and an emergency situation that compromises his life occurs, the doctors responsible for his management will be empowered to intervene, following the ethical provisions of beneficence and non-maleficence that govern the treatment. exercise of the profession.

To know the formal channels to present complaints, claims or suggestions and receive a prompt response.

To Withdraw from the Institution at any time, even against professional recommendation, except in cases where the law prohibits it.

To provide truthful, clear and complete information about their state of health, relevant history, previous and ongoing treatments, allergies and special sensitivities, connection to social security, coverage and exclusions, among other important matters so that the members of the health team can guide their therapeutic work and the administrative area can properly manage their admission.

To treat with the dignity and respect that your attending physician, the inter-consulting physicians, the other members of the health team and the support staff who, with their dedication and effort, seek to provide you with the best care, deserve as individuals and professionals.

To take care of and make rational use of the Facilities, Equipment, Supplies and Endowments that are made available to you during your care.

To accept the conditions of service to which you are entitled in accordance with the social security scheme to which you are affiliated and the established benefit plan.

To leave a written record of their decisions on the suggested therapeutic management, by signing the corresponding informed consent forms that will be submitted for their consideration. Likewise, to assume, formally and in writing, the responsibility for those that imply the rejection of the proposed plans or voluntary departure from the Institution against professional recommendation.

To designate a responsible person within your family group to be the direct interlocutor of the care team and who, in case you are incapacitated, can give driving instructions on your behalf.

Right to receive quality products: Receive the product in accordance with the conditions established by the legal guarantee, those that are offered and the usual ones in the market.

Right to safety and indemnity: Right to products that do not cause damage under normal conditions of use and to protection against harmful consequences for the health, life or integrity of consumers.

Right to claim: Claim directly before the producer, supplier or provider and obtain comprehensive, timely and adequate reparation for all damages suffered, as well as having access to the judicial or administrative authorities. Claims may be made personally or through a representative or proxy.

2. DUTIES OF USERS

The following are the duties of the people related to the health service:

Timely address the recommendations made in the promotion and prevention programs.

Follow all the recommendations given by your visual health professional for the use of contact lenses.

Respect the personnel responsible for the provision and administration of health services.

Use adequately and rationally the services offered, as well as the resources of the system.

Provide in a timely and sufficient manner the information required for the purposes of the service.

Contribute in solidarity to the financing of the expenses demanded by health care and social security, in accordance with their ability to pay.

Find out about the quality of the products, as well as the instructions provided by the producer or supplier in relation to their proper use or consumption, conservation and installation.

Comply with the regulations on recycling and disposal of waste of consumed goods.

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